How can I cancel my Gymondo subscription, if I subscribed on the website?

How can I cancel my subscription?

Subscriptions purchased via our website, i.e. not via a partner app store, can be canceled quickly and easily in your Gymondo account. The request must be submitted by the last day of a free trial, or at least 1 day before the end of your current subscription package if you have already passed the trial period. Refunds can not be issued for cancellations not received in time.

Platforms on which your subscription can be canceled:

1

Cancellation in browser (PC or laptop)

2

Cancellation in mobile browser (Mobile, tablet)

3

Cancellation within the app (Mobile, TV)

1. Cancellation in a web browser 

    1. Log into your account at www.gymondo.com from a web browser on a PC or laptop.

    2. Click on your name in the upper right corner.

    3. Click on 'Your Account'.

    4. Click on 'Account' on the left side menu.

    5. Scroll down and click on 'Cancel Membership'.

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1. Cancelling in a mobile browser from your mobile device

  1. Open a browser on your mobile device and go to www.gymondo.com.

  2. Tap on 'Log in' and enter your login details.

  3. Tap on the hamburger menu in the top right corner.

  4. Tap on 'Your Account'.

  5. Tap on the drop-down arrow in the top right corner.

  6. Tap on 'Account' and scroll down.

  7. Tap on 'Cancel Membership'.

  8. Tap on 'Proceed with cancellation'.

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3. Cancellations in the mobile app

Please note: subscriptions can not be cancelled via the Gymondo app, and deleting the app does not cancel a subscription. Clicking on your subscription in the app will take you over to the webapp, in which case you can follow the directions given above (Cancelling in a mobile browser from your mobile device).

Cancelling subscriptions purchased via partner app stores

  • Please click here if you subscribed via the App Store/iTunes

  • Please click here if you subscribed via the Google Play Store

  • Please click here if you subscribed via the Amazon AppStore

We do hope you will come back soon and train with us again!



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