Frequently asked questions (FAQ)
Equipment
Technical questions
Challenge
Fitness
- Do I need exercise equipment?
- The breaks are too short; what can I do?
- Can I fast forward the video?
- Will there be more fitness videos?
- I feel like I've hit the wall and am not making any progress. What can I do?
- Should one lose weight or build muscle first?
Nutrition
- What are Balanced Plate & Light Plate?
- What is the Nutrition Score?
- What are the plate rules?
- What are Nutrition Points?
- I have a food allergy/ intolerance. Can I still do one of the nutrition programs?
- I have a metabolic disorder. Can I still do one of the nutrition programs?
Customer support
General
- Where to find favorites, shopping list and downloads
- Workout reminders
- What is Gymondo?
- The video buffers or stalls. What can I do?
- The picture skips. What can I do?
- The breaks are too short; what can I do?
Account
- Changing your age, weight, height, gender, or name
- Changing your email address
- I want to change or end my exercise program.
- Can I exercise on my rest days and still enter my data in the statistics?
- Can I do a workout from my current program a day early?
- Can I print out my program schedule?