Technical Issues

• ★ How do I connect my wearable trackers to Gymondo?

Which wearables are supported?

We currently support the connection of Apple Health, Google Health Connect, Fitbit, Garmin and Oura Ring

How do I connect a wearable

On iOS

• On the home page, there is a banner with steps icon that says ‘connect your tracker’

• Tap on it and you will be redirected to the Settings page where you see all available wearable providers

• Tap on the arrow near the necessary provider, and follow the steps for each provider

• Once the connection is established, you will be sent back to Gymondo app
  Refresh the app to see the step count on the Home screen

• Be mindful that the data between Gymondo and the wearable may differ by 200 - 300 steps

• If you want to update the step count, synchronize the data on your wearable or in your wearable's app

On Android

• On the home page, there is a banner with steps icon that says ‘connect your tracker’

• Tap on it and you will see a pop-up with available trackers

• Tap on a toggle button near the necessary tracker, and follow the steps for each provider

• Once the connection is established, you will be sent back tothe  Gymondo app

• Refresh the app to see the step count on Home screen - be mindful that the data between Gymondo and the wearable may differ by 200 - 300 hundred steps

• If you want to update the step count, synchronize the data on your watch or in your watch app

  OR

• Go to the Account page

• Scroll down until you see the Data section with the trackers available

• Tap on a toggle button near the necessary tracker, and follow the steps for ach provider

• Once the connection is established, you will be sent back to Gymondo app
  Refresh the app to see the step count on Home screen
  Be mindful that the data between Gymondo and the wearable may be different by 200 - 300 hundred steps

• If you want to update the step count, syncronize on your watch or in your watch app

How do I disconnect a wearable?

On iOS 

• Go to the My Account section

• Then scroll to the ‘Data’ section

• On the data screen, tap on the provider you want to disconnect

• Confirm the disconnection

• The device is disconnected

On Android

• Go to the My Account  page

• Scroll down until you see the Data section with the trackers available

• Tap on a toggle button near the tracker you want to disconnect

• Confirm the disconnection

• The device is disconnected

How soon does the data start coming?

• This depends on the provider, but the data should start coming immediately *Fitbit case is below

• If you don’t see the data, try refreshing the Gymondo home page or app

• And try syncing up the wearable

When do I need to sync the wearable?

• When you need the most recent data in the Gymondo app

• Otherwise the data will be coming in intervals, from 15 minutes to once per hour

For Fitbit

• Right now there can be up to a 40 minutes window between the connection and when the data starts coming in, we are working on fixing this, but for now

• Wait for about 40 minutes - 1 hour after the connection

• If the steps are still not there, then:

  • refresh the Gymondo app or

  • sync up the watch

What if I disconnect and connect other or the same wearable while the challenge or contest is running?

• The contest tickets and the progress towards the challenge will still be saved if you disconnect the wearable in the middle of the contest or challenge

• The challenge will not stop for you

• If you then connect another wearable, the steps will be flowing from the moment when you connect it

• However we strongly recommend to not disconnect and then connect another tracker in the middle of the challenge or contest if you wish to have the most accurate data

How many wearables can I connect

• You can connect only once device right now, to make sure the steps data is consistent

What can I do if my wearable is not supported by Gymondo?

• We are working on adding more providers, but for now, you can connect your wearable to Apple Health or Google Health Connect

• Then connect Apple Health or Google Health Connect to Gymondo, which should feed the data from your wearable through to Gymondo

What data is sent from or to Gymondo

• Currently Gymondo is not sending any data to wearables

• Gymondo only consumes the steps data from the wearable devices for now

Cheryl Joseph - April 27, 2026 10:09

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• Workouts are not being counted

Workouts cast from the Gymondo app are not counted.

Currently, your workouts are not always counted correctly when you cast videos to your TV via Chromecast. This usually happens when the Gymondo app closes on your device or the screen locks. Unfortunately, this means that the information that you've completed the workout is not relayed back to the app, which results in it not counted as a 'completed' workout in your progress.
Our developers are working on providing a feature which will prevent this, but we regrettably don't have any further information as to when this will be implemented.

Is there anything I can do to prevent this?

Until then, we ask that you do not lock your smartphone screen when casting workouts, but keep the Gymondo app open so as not to break the connection between your smartphone and the Chromecast device. You can can adjust the amount of time before the screen locks automatically in your mobile device settings.

How can I get the missing workouts displayed in my stats?

If completed workouts are missing from your stats, we recommend the following:

1. Open the Gymondo app and find the relevant workout video.

2. Click play without casting the video.

3. Move the slider to the end of the video.

4. Your workout will be marked as completed.

NOTE: If you are working out directly in the app without casting the videos to a TV, but they're still not being counted, please send an email to service@gymondo.com explaining the issue, and being sure to mention the brand, model, and OS version of your device, as well as the version of the Gymondo app you currently have installed.

Should you have the problem that your workouts are counted multiple times, please read this article instead.

Cheryl Joseph - November 29, 2024 08:51

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• Using Spotify while training

Can I open a playlist on Spotify while training?

Yes, you can listen to music via Spotify during training, choosing either our curated Spotify playlist or one of your own. This is possible on both the website and in the app, but you'll need a Spotify Premium account to connect to in the app.

How do I connect to Spotify?

On the website:

1. Log into your account on www.gymondo.com.

2. Begin the workout you want.

3. Hover over the music icon (🎵) at the bottom of the video.

4. Deactivate the Gymondo music using the slider.

5. Start the curated Gymondo Spotify playlist by clicking on the play icon ().

6. You can then adjust the trainer voice volume in the workout and the music volume in Spotify.

In the app:

1. Log into your account in the Gymondo app.

2. Begin the workout you want.

3. Tap on the music icon (🎵) at the bottom of the video.

4. Deactivate the Gymondo music using the slider.

5. Activate Spotify using the slider. You will be redirected to Spotify to log in there.

6. Once you're logged into Spotify, go back to the Gymondo app. You can now choose between the Gymondo curated Spotify playlist or your own playlist on Spotify.

NOTE: Spotify is not available in the Gymondo app for TV as it's not possible to open 2 apps simultaneously.

What if the connection with Spotify doesn't work?

There are several reasons why you may have trouble connecting to Spotify. Here are some some error messages you may see:

• Login to Facebook via an embedded browser is disabled

• Connection with Spotify failed, please try again

What to do if you see the error message "Login to Facebook via an embedded browser is disabled"

Facebook has removed support for Facebook login authentication in embedded Android browsers. The reason for this is the increasing number of phishing attempts. To fix the issue, you need to change your Facebook settings as follows:

• Log in to your Facebook account.

• Tap on the menu icon in the top navigation bar (to the right of the bell).

• Scroll down the menu until you reach the Settings & Privacy option.

• Tap on the Settings & Privacy option.

• Tap on Preferences.

• Tap on Media under Preferences.

• Check Open links externally at the bottom.

After you enable Open links externally, the Logging in to Facebook from an embedded browser is disabled error will be fixed. This means that you can now log in to various apps using Facebook.
Please note that the "Open links externally" option will only show up on Android devices. It will not show up on iOS devices.

Still not working?
If you still can't fix the error with this, you can try changing your default browser to Chrome or Firefox.
Another solution is to tap Forgot password right after the page loads. After tapping on Forgot password, you need to tap on the (email) option and enter your password. After that, you will be redirected to Facebook, where you will have to close the page and then try to connect Facebook to the app again. This time you should be able to log in with Facebook. You can find the instructions on how to create a password as well as other tips on Spotify via Facebook here.

What to do if you see the error message "Connection with Spotify failed, please try again"

• On your smartphone, open the Chrome app (or the browser app you're using).

• Tap on the 3 menu items in the upper right corner.

• Tap on Settings.

• Tap on Privacy and Security.

• Tap on Clear browser data.

• Select the time period on the right: Total time.

• Check the boxes next to Cookies and website data and Images and files in cache.

• Tap on Clear data.

• Restart your smartphone.

Still not working?
Remove access to Gymondo in your Spotify account (see below) and then reconnect in the Gymondo app.



Christin Nagy - August 21, 2024 13:54

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• Not able to connect to Spotify

October 2022: Issues when connecting to Spotify Premium

 



It's currently not possible to connect Gymondo to your Spotify Premium account on Android mobile devices. Our developers are working on a fix, which might take a while 😕 Please keep the app updated so you can start using Spotify with Gymondo again as soon as it's fixed.

In the mean time, you can disable Gymondo music in the workout and open the Spotify app at the same time in the background 😉

Christin Nagy - August 28, 2024 10:30

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• Which system requirements does my device need to meet?

Devices on which the Gymondo app can be used:

• • PC or laptop

  • smartphones and tablets (Android 7 or higher)

  • iPhone and iPad (iOS 14 or higher)a

  • Fire TV (2014 or higher)

Browsers:

• • Chrome, version 51 or higher

  • Firefox, version 47 or higher

  • Safari, version 9 or higher

  • Microsoft Edge, version 25 or higher

  • Internet Explorer, version 11 or higher

We recommend that you use a PC that is not older than 4 years. However, an older model does not necessarily rule out using Gymondo. For a smooth playback of the videos, a stable internet connection of at least 6 mbps should be available. Don't forget: Gymondo only runs when you are connected to the internet. We offer our videos in three quality levels (HD, 480p, 360p), so you can watch the videos without interruption even on a slower connection.

The following functions must be activated in your web browser:
JavaScript and cookies (in this case, the settings should be at least at the middle level or "Only accept those analyzed by the origin server").

Cheryl Joseph - November 29, 2024 08:58

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