FAQs

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Equipment

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• Gymondo Exercise Mats
• What equipment can I use with Gymondo?

Technical Issues

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• Workouts are not being counted
• Using Spotify while training
• Not able to connect to Spotify
• Which system requirements does my device need to meet?

Benchmarks and Challenges

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• Challenges 2.0
• Gymondo Benchmarks

Nutrition

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• What are Balanced Plate and Light Plate?

Customer Support

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• Customer Service Availability

General

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• How can I replace one workout with another?
• Never miss another workout!

Account

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• Can I pause my subscription?
• Changing your age, weight, height, gender or name

Payments

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• Gymondo Gift Cards
• How is the payment made?

Cancellations

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• ★ How can I cancel my subscription?
• Cancellation via Email
• How to Cancel a Subscription Purchased via Amazon Appstore
• How to Cancel a Subscription Purchased via Apple
• How to Cancel a Subscription Purchased via Google Play Store